Refund policy

Because our services are digital (immediate access to all content as soon as payment is activated), purchases made on MedyTCF are generally non-refundable once access has been activated.

A refund may be considered exclusively in the following cases:

• A technical error fully preventing access to the service for more than 48 consecutive hours.
• An accidental double payment for the same plan.
• A request made within 24 hours of purchase, provided no paid content has been accessed.

For any refund request:

1. Send an email to info@medyzeus.com.
2. Provide your name, the e-mail address used at signup, and the reason for the request.
3. Attach proof of payment (Stripe receipt, or CCP/BaridiMob receipt).

Requests are processed within 5 business days. If approved, the refund is issued using the same payment method used for the purchase.

Our plans are fixed-duration, one-time purchases (5, 15, 30 or 60 days) — not a recurring subscription that renews automatically. Access remains active until its expiration date, with no pro-rated refund for unused time.

For any question about this policy, contact us at info@medyzeus.com.